Differences

This shows you the differences between two versions of the page.

--- faq:support [2017/07/11 13:32] – created juraschek
+++ faq:support [2023/10/03 09:46] (current) – fricker
@@ Line 1: / Line 1: @@
 ====== Opening a Support Ticket ======
-In case you have a indivial Question or Issue with one of our Routers we are happy to help you:
+If you have an indivial question or issue with one of our routers, we are happy to help you:
-For the initial Rquest please use our Support Form:
+For the initial request, please use our Support Form:
-http://netmodule.com/support/support_request.html
+https://www.netmodule.com/support/
- Also be specific as possible what the symptons are:
+ Please be as specific as possible when describing the symptoms:
-  * What area is affected by the defect: Connectivty, Power Loss, etc.
+  * What area is affected by the defect: connectivty, power loss, etc.
-  * Do you still have any lights on the LEDs
+  * Describe LED status
   * Can you still connect via Ethernet
-  * If possible please provide a techsupport File of the Product
+  * [[faq:create_techsupport|If possible, please provide a techsupport file of the product]]
-  * Please describe the peripherie in case it's affacting the issue: VPN Server, Network Hardware, etc
+  * Please describe the periphery in case it's affecting the issue: VPN server, network hardware, etc
+You will get an automatic answer immediately and we will get in touch with you as fast as we can.