Opening a Support Ticket

If you have an indivial question or issue with one of our routers, we are happy to help you:

For the initial request, please use our Support Form:

https://www.netmodule.com/support/

Please be as specific as possible when describing the symptoms:

• What area is affected by the defect: connectivty, power loss, etc.
• Describe LED status
• Can you still connect via Ethernet
• If possible, please provide a techsupport file of the product
• Please describe the periphery in case it's affecting the issue: VPN server, network hardware, etc

You will get an automatic answer immediately and we will get in touch with you as fast as we can.