RMA Procedure

In case you have a Product that seem to be defect please use our RMA Form on our Website:

https://www.netmodule.com/en/support/returns

Please provide the serial number of the Product.

Also be specific as possible what the symptons are:

• What area is affected by the defect: Connectivty, Power Loss, etc.
• Do you still have any lights on the LEDs
• Can you still connect via Ethernet
• If possible please provide a techsupport File of the Product
• Do you see any mechanical Issues: Loose Screws, Big Dents etc.

After opening the RMA Case will give you an answer shortly how to proceed with your issue

Do not send anything without opening a RMA Case and the RMA was verified by use.