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RMA Procedure

If you have a product that seems to be defect, please use our RMA Form on our Website:

Please provide the serial number of the product.

Please be as specific as possible when describing the symptoms:

  • What area is affected by the defect: connectivty, power loss, etc.
  • Describe LED status
  • Can you still connect via Ethernet
  • If possible, please provide a techsupport file of the product
  • Do you see any mechanical issues: loose screws, big dents etc.

After opening the RMA Case, we will give you an answer shortly on how to proceed with your issue

Do not send anything without first opening a RMA Case and wait for instructions