If you have a product that seems to be defect, please use our RMA Form on our Website:
https://www.netmodule.com/en/support/returns
Please provide the serial number of the product.
Please be as specific as possible when describing the symptoms:
* What area is affected by the defect: connectivty, power loss, etc.
* Describe LED status
* Can you still connect via Ethernet
* If possible, please provide a techsupport file of the product
* Do you see any mechanical issues: loose screws, big dents etc.
After opening the RMA Case, we will give you an answer shortly on how to proceed with your issue
**Do not send anything without first opening a RMA Case and wait for instructions**
