Differences

This shows you the differences between two versions of the page.

--- faq:rma [2017/07/11 12:29] – juraschek
+++ faq:rma [2025/08/12 11:49] (current) – fricker
@@ Line 1: / Line 1: @@
 ====== RMA Procedure ======
-In case you have a Product that seem to be defect please use our RMA Form on our Website:
+If you have a product that seems to be defect, please use our RMA Form on our Website:
-http://netmodule.com/support/rma.html
+https://www.netmodule.com/support
+Please provide the serial number of the product.
-Please provide the serial number of the Product.
+Please be as specific as possible when describing the symptoms:
-Also be specific as possible what the symptons are:
+  * What area is affected by the defect: connectivty, power loss, etc.
+  * Describe LED status
-  * What are is affected by the defect: Connectivty, Power Loss
-  * Do you still have any signals on the LED side
   * Can you still connect via Ethernet
-  * If still possible please provide a techsupport File of the Product
+  * If possible, please provide a techsupport file of the product
-  * Do you see any mechanical Issues: Loose Screws, Big Dents etc.
+  * Do you see any mechanical issues: loose screws, big dents etc.
+After opening the RMA Case, we will give you an answer shortly on how to proceed with your issue
+**Do not send anything without first opening a RMA Case and wait for instructions**