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faq:techsupportcli [2017/10/20 11:53] – [Create a Techsupport file] grayfaq:techsupportcli [2024/09/02 12:19] (current) – [Create a Techsupport file] juraschek
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-===== Loggin with ssh or telnet =====+===== Login with ssh or telnet =====
  
  
-If one with the programm ssh in the router wants to log. Can you do with this command. After entering the password you are in the console of the router.+Please login with ssh or telnet with the username "root" and your admin password.
  
 <konsole> <konsole>
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-===== Create a Techsupport file =====+===== Create a Techsupport file via shell =====
  
-If you can not create the Techsupport over the surface more or no surface is allowed on the router. Can be accessed via a serial or ssh access to the router to create a Techsupport manually.+If you want to create the Techsupport file from the command line you can do as follows
  
-In the subdirectory „/usr/local/sbin/www-scripts/maintenance/“ you can use the „createTechFile“ command to create a „techsupport.zip“ form the router.+In the subdirectory „/usr/local/sbin/www-scripts/maintenance/“ you can use the „createTechFile“ command to create a „techsupport.zip“.
  
-The whole command in one:+The whole command:
  
-<code>  /usr/local/sbin/www-scripts/maintenance/createTechFile </code> +<code>/usr/local/sbin/www-scripts/maintenance/createTechFile </code> 
  
-If the command has been executed, the „techsupport.zip“ is founf under the subdirectory „/home/www-data/generated/“.+If the command has been executed, the „techsupport.zip“ is found in the subdirectory „/home/www-data/generated/“.
  
-With the command you can leave the file ads:+You can check if the file was created with:
  
-<code>   ls -lha /home/www-data/generated/techsupport.zip  </code> +<code>ls -lha /home/www-data/generated/techsupport.zip  </code> 
  
  
 If you want to transfer a file from the router to the computer with scp. You must enter this command. If you want to transfer a file from the router to the computer with scp. You must enter this command.
  
-<code>         scp /home/www-data/generated/techsupport.zip user@remotehost:/tmp/ </code> +<code>scp /home/www-data/generated/techsupport.zip user@remotehost:/tmp/ </code> 
  
  
 +
 +
 +===== Techsupport via e-mail  =====
 +
 +If you want to send the Techsupportfile via mail, am e-mail client must be set up. This can be done in the webinterface under the tab “SERVICES“ sub-point „E-mail“.
 +
 +{{:faq:mail_1.png?direct&900|}}
 +
 +In the field „From address“ the email addresse has to be entered.
 +
 +In the field „Server address„ , the address of the email server of the provider.
 +
 +In the field „Server port“, the port can be 25, 587 or 465.
 +
 +Under the Encryption option, select the tls option.
 +
 +Last but not least for the mailbox “username“ and "password“.
 +
 +The settings can be confirmed with the „Apply“ button.
 +
 +
 +----
 +
 +Send Tech Support by e-mail in the console.
 +
 +
 +<konsole>
 +cli send techsupport meine@emailadresse.de
 +</konsole>
  

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faq/techsupportcli.1508500425.txt.gz · Last modified: 2017/10/20 11:53 by gray