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faq:support [2017/07/11 13:32] juraschek created |
faq:support [2020/02/18 19:06] juraschek |
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For the initial Rquest please use our Support Form: | For the initial Rquest please use our Support Form: | ||
- | http://netmodule.com/support/support_request.html | + | https://www.netmodule.com/support/support-requests/router |
Also be specific as possible what the symptons are: | Also be specific as possible what the symptons are: | ||
* What area is affected by the defect: Connectivty, Power Loss, etc. | * What area is affected by the defect: Connectivty, Power Loss, etc. | ||
- | * Do you still have any lights on the LEDs | + | * Do you have any lights on the LEDs |
* Can you still connect via Ethernet | * Can you still connect via Ethernet | ||
- | * If possible please provide a techsupport File of the Product | + | * [[faq:create_techsupport|If possible please provide a techsupport File of the Product]] |
* Please describe the peripherie in case it's affacting the issue: VPN Server, Network Hardware, etc | * Please describe the peripherie in case it's affacting the issue: VPN Server, Network Hardware, etc | ||
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+ | You will get an automatic answer imidiatly and we will get in touch with you as fast as we can. | ||
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