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faq:rma [2017/07/11 14:11]
faq:rma [2020/04/02 08:10] (current)
leuenberger Fixed typos
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 ====== RMA Procedure ====== ====== RMA Procedure ======
-In case you have a Product ​that seem to be defect please use our RMA Form on our Website: ​+If you have a product ​that seems to be defectplease use our RMA Form on our Website: ​
-Please provide the serial number of the Product+Please provide the serial number of the product
-Also be specific as possible ​what the symptons are+Please ​be as specific as possible ​when describing ​the symptoms
-  * What area is affected by the defect: ​ConnectivtyPower Loss, etc. +  * What area is affected by the defect: ​connectivtypower loss, etc. 
-  * Do you still have any lights on the LEDs +  * Describe LED status ​
   * Can you still connect via Ethernet   * Can you still connect via Ethernet
-  * If possible please provide a techsupport ​File of the Product +  * If possibleplease provide a techsupport ​file of the product 
-  * Do you see any mechanical ​IssuesLoose ScrewsBig Dents etc.+  * Do you see any mechanical ​issuesloose screwsbig dents etc.
-After opening the RMA Case will give you an answer shortly how to proceed with your issue+After opening the RMA Case, we will give you an answer shortly ​on how to proceed with your issue
-**Do not send anything without opening a RMA Case and the RMA was verified by use.**+**Do not send anything without ​first opening a RMA Case and wait for instructions**