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| Both sides previous revisionPrevious revisionNext revision | Previous revision | ||
| faq:rma [2017/07/11 14:11] – juraschek | faq:rma [2020/04/02 08:10] (current) – Fixed typos leuenberger | ||
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| ====== RMA Procedure ====== | ====== RMA Procedure ====== | ||
| - | In case you have a Product | + | If you have a product |
| - | http:// | + | https://www.netmodule.com/en/support/returns |
| - | Please provide the serial number of the Product. | + | Please provide the serial number of the product. |
| - | Also be specific as possible | + | Please |
| - | * What area is affected by the defect: | + | * What area is affected by the defect: |
| - | * Do you still have any lights on the LEDs | + | * Describe LED status |
| * Can you still connect via Ethernet | * Can you still connect via Ethernet | ||
| - | * If possible please provide a techsupport | + | * If possible, please provide a techsupport |
| - | * Do you see any mechanical | + | * Do you see any mechanical |
| - | After opening the RMA Case will give you an answer shortly how to proceed with your issue | + | After opening the RMA Case, we will give you an answer shortly |
| - | **Do not send anything without opening a RMA Case and the RMA was verified by use.** | + | **Do not send anything without |