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faq:rma [2017/07/11 14:11] – juraschekfaq:rma [2025/08/12 11:49] (current) – fricker
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 ====== RMA Procedure ====== ====== RMA Procedure ======
  
-In case you have a Product that seem to be defect please use our RMA Form on our Website: +If you have a product that seems to be defect, please use our RMA Form on our Website: 
  
-http://netmodule.com/support/rma.html+https://www.netmodule.com/support
  
-Please provide the serial number of the Product. +Please provide the serial number of the product. 
  
-Also be specific as possible what the symptons are: +Please be as specific as possible when describing the symptoms: 
  
-  * What area is affected by the defect: Connectivty, Power Loss, etc. +  * What area is affected by the defect: connectivty, power loss, etc. 
-  * Do you still have any lights on the LEDs +  * Describe LED status 
   * Can you still connect via Ethernet   * Can you still connect via Ethernet
-  * If possible please provide a techsupport File of the Product +  * If possible, please provide a techsupport file of the product 
-  * Do you see any mechanical Issues: Loose Screws, Big Dents etc.+  * Do you see any mechanical issues: loose screws, big dents etc.
  
-After opening the RMA Case will give you an answer shortly how to proceed with your issue+After opening the RMA Case, we will give you an answer shortly on how to proceed with your issue
  
-**Do not send anything without opening a RMA Case and the RMA was verified by use.**+**Do not send anything without first opening a RMA Case and wait for instructions**

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faq/rma.1499782290.txt.gz · Last modified: 2017/07/11 14:11 by juraschek