This shows you the differences between two versions of the page.
Both sides previous revisionPrevious revisionNext revision | Previous revision | ||
faq:create_techsupport [2018/07/02 15:51] – [What's includeded?] juraschek | faq:create_techsupport [2022/01/04 12:48] (current) – schmitt | ||
---|---|---|---|
Line 1: | Line 1: | ||
- | ====== How to create a Techsupport File ====== | + | [[http:// |
+ | To retrieve a techsupport via Command Line please see [[faq: | ||
If you want to create a initial support request or you've been asked by our support team you can download a Techsupport File from our Products via the Web Interface: | If you want to create a initial support request or you've been asked by our support team you can download a Techsupport File from our Products via the Web Interface: | ||
Line 5: | Line 6: | ||
* System -> Troubleshooting -> Tech Support -> Download | * System -> Troubleshooting -> Tech Support -> Download | ||
- | {{ : | + | {{ techsupport_1.png?nolink |}} |
After a click on the download button you will see the progres Page | After a click on the download button you will see the progres Page | ||
- | {{ :faq:create_techsupport_progress.png?nolink |}} | + | {{ :faq:techsupport_creating.png?nolink |}} |
After that the techsupport.zip will be offered for download by your browser. | After that the techsupport.zip will be offered for download by your browser. | ||
Line 15: | Line 16: | ||
Check you Download folder if you don't get a save as window. | Check you Download folder if you don't get a save as window. | ||
+ | |||
+ | {{ : | ||
===== Why ?===== | ===== Why ?===== | ||