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connectivity-suite:frequently-asked-questions [2021/07/21 08:48] voegeli |
connectivity-suite:frequently-asked-questions [2021/11/25 14:41] (current) voegeli |
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| **How many devices can be connected to the Connectivity Suite?**\\ | **How many devices can be connected to the Connectivity Suite?**\\ | ||
| - | How many device can be connected depends on the system resources. This is explained in the instruction manual which can be downloaded from https://connectivity-suite-user-manual.readthedocs.io/en/stable/ | + | How many device can be connected depends on the system resources. This is explained in the instruction manual which can be downloaded from https://connectivity-suite-user-manual.readthedocs.io/en/latest/ |
| **Does the Connectivity Suite supports third party routers?**\\ | **Does the Connectivity Suite supports third party routers?**\\ | ||
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| **What does the Connectivity Suite costs?**\\ | **What does the Connectivity Suite costs?**\\ | ||
| - | The cost are depending on the number of devices connected. The Connectivity Suite is based on SLA with annual fees. Please contact [[sales@netmodule.com|sales@netmodule.com]] for further information. | + | The price depends on licence fees which vary based on the number of connected devices. However Future bug fixes and releases are also included in the price. Please contact [[sales@netmodule.com|sales@netmodule.com]] for further information. |
| - | **Can I access my End Devices?**\\ | + | **What support do I get?**\\ |
| - | The Connectivity Suite provides a service access to directly access devices in the Tenant or Home network. However it's not possible at the moment to access end devices directly. | + | All customers receive 2nd and 3rd level support which is included in the license cost of the Connectivity Suite. |
| **What is the difference between a Cloud Router and the Connectivity Suite ?**\\ | **What is the difference between a Cloud Router and the Connectivity Suite ?**\\ | ||