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connectivity-suite:frequently-asked-questions [2020/03/18 09:18] juraschek ↷ Page moved from cs:frequently-asked-questions to connectivity-suite:frequently-asked-questions |
connectivity-suite:frequently-asked-questions [2021/11/25 14:41] (current) voegeli |
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| **How many devices can be connected to the Connectivity Suite?**\\ | **How many devices can be connected to the Connectivity Suite?**\\ | ||
| - | At the moment the Connectivity supports 140 Tenants with a maximum of 150 devices per Tenant. | + | How many device can be connected depends on the system resources. This is explained in the instruction manual which can be downloaded from https://connectivity-suite-user-manual.readthedocs.io/en/latest/ |
| **Does the Connectivity Suite supports third party routers?**\\ | **Does the Connectivity Suite supports third party routers?**\\ | ||
| At the moment the Connectivity supports only NetModule routers to manage software and configuration. Third party routers can be integrated based on request. | At the moment the Connectivity supports only NetModule routers to manage software and configuration. Third party routers can be integrated based on request. | ||
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| - | **What interfaces does the Connectivity Suite monitor?**\\ | ||
| - | At the moment the Connectivity Suite monitors the Ethernet interfaces. In future additional monitoring functions to monitor serial interfaces or Digital I/Os will be added. | ||
| **What does the Connectivity Suite costs?**\\ | **What does the Connectivity Suite costs?**\\ | ||
| - | The cost are depending on the number of devices connected. The Connectivity Suite is based on SLA with annual fees. Please contact [[sales@netmodule.com|sales@netmodule.com]] for further information. | + | The price depends on licence fees which vary based on the number of connected devices. However Future bug fixes and releases are also included in the price. Please contact [[sales@netmodule.com|sales@netmodule.com]] for further information. |
| - | **Can I access my End Devices?**\\ | + | **What support do I get?**\\ |
| - | The Connectivity Suite provides a service access to directly access devices in the Tenant or Home network. However it's not possible at the moment to access end devices directly. | + | All customers receive 2nd and 3rd level support which is included in the license cost of the Connectivity Suite. |
| - | **What is the difference between a Clour Router and the Connectivity Suite ?**\\ | + | **What is the difference between a Cloud Router and the Connectivity Suite ?**\\ |
| If you have been working with the Cloud Router, you might want to know what the difference is between the two solutions. | If you have been working with the Cloud Router, you might want to know what the difference is between the two solutions. | ||
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| In the Cloud Router the Device is the equipment that is connected to the Remote Station. These are called End Devices in the Connectivity Suite. | In the Cloud Router the Device is the equipment that is connected to the Remote Station. These are called End Devices in the Connectivity Suite. | ||
| + | **How can I test the Connectivity Suite**\\ | ||
| + | Trials are offered for testing, whereby these are Connectivity Suite instances that are operated in an AWS Cloud. When you sign up for the free trial, you will get immediate access to the Connectivity Suite. The trials last 30 days and the data is deleted at the end of the trial. | ||
| - | [[cs:start|← Back to Connectivity Suite Main Page]] | + | [[connectivity-suite:start|← Back to Connectivity Suite Main Page]] |