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troubleshooting:recovery-update [2015/10/27 14:36] – juraschektroubleshooting:recovery-update [2022/07/04 15:24] – [Preconditions] juraschek
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 In some rare situation there is the need to make a recovery update.  This update procedure will lead to a complete fresh filesystem of the product afterwards.  In some rare situation there is the need to make a recovery update.  This update procedure will lead to a complete fresh filesystem of the product afterwards. 
  
 +===== Request Recovery Images =====
 +
 +
 +Please contact us [[https://www.netmodule.com/en/support|via the support form]] to get access to the Recovery Images
  
 ====== Preconditions ====== ====== Preconditions ======
-  * You will need to have tftp server running on the IP **192.168.1.254/24** on a PC or other Network Device+  * You will need to have tftp server running on the ** IP 192.168.1.254 Subnet: 255.255.255.0** on a PC or other Network Device
   * Connect the netModule Router with the tftp Server via Ethernet on the **Ethernet 1** Connector   * Connect the netModule Router with the tftp Server via Ethernet on the **Ethernet 1** Connector
   * In case you don't have a tftp server running you can use the Windows Tool [[http://tftpd32.jounin.net/ |TFTPd32]]. For Linux please consider a tftp-server like tftpd-hpa   * In case you don't have a tftp server running you can use the Windows Tool [[http://tftpd32.jounin.net/ |TFTPd32]]. For Linux please consider a tftp-server like tftpd-hpa
-  * Please download and copy the recovery files: **recovery-image** and **recovery-dtb** to the root directory of your tftp server from our [[ftp://share.netmodule.com/router/public/system-software/recovery/3.7.0.100/|ftp-server]]. Please download the files according to the product your are using. +  * Please download and copy the recovery files: **recovery-image** and **recovery-dtb** to the root directory of your tftp server.  Please download the files according to the product your are using. 
  
 +For NB1601 Products: 
 +  * For NB1601 HW Rev. A Please use the Folder NB1601.
 +  * For NB1601 HW Reb B01 Please use the Folder NB1601B.
  
 +[[https://www.netmodule.com/uploads/files/produkte/PCN/PCN_NB1601_20201215.pdf|See the PCN for details which HW Rev. you are using]]
 +
 +For NB800 Product: Please choose the right folder according to your Productvariant
      
  
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   - Place a tiny pin in to the reset hole and press the reset button   - Place a tiny pin in to the reset hole and press the reset button
   - Power on the device and keep the reset button pressed   - Power on the device and keep the reset button pressed
-  - Keep the reset button pressed for aprrox. 40 sec. until all LEDs flashed up in the color RED+  - Keep the reset button pressed for **aprrox. 40 sec.** until all LEDs flashed up in the **color RED**
   - Release the reset button now   - Release the reset button now
   - The download of the files recovery-image and recovery-dtb should be visible with the tftp server log   - The download of the files recovery-image and recovery-dtb should be visible with the tftp server log
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 {{ :troubleshooting:screenshot_-_271015_-_15_15_32.png?nolink&300 |}} {{ :troubleshooting:screenshot_-_271015_-_15_15_32.png?nolink&300 |}}
  
-Choose the normal doftware Image with the Browser Button and press the upload button to start the recovery update process. The latest software image can be found on our [[ftp://share.netmodule.com/router/public/system-software/latest/|FTP]] or on the [[documentation:start|Documentation and Downloads]] page+Choose the normal software Image with the Browser Button and press the upload button to start the recovery update process. The latest software image can be found on our [[https://share.netmodule.com/public/system-software/latest/|FTP]] or on the [[documentation:start|Documentation and Downloads]] page
  
  
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   - Place a tiny pin in to the reset hole and press the reset button   - Place a tiny pin in to the reset hole and press the reset button
   - Power on the device and keep the reset button pressed   - Power on the device and keep the reset button pressed
-  - Keep the reset button pressed for aprrox. 10 sec. until all LEDs flashed up in the color GREEN+  - Keep the reset button pressed for **aprrox. 10 sec.** until all LEDs flashed up in the **color GREEN**
   - The Device will be in the factory state now   - The Device will be in the factory state now
  
 +====== Boot Process ======
 +The status LED gives indication about the start of the router. 
 +When the router starts, the following steps are executed sequentially
 +
 +1. Power off
 + All LEDs off
 +2. Powered on
 + Status LED solid orange
 +3. U-Boot loaded
 + Status LED green solid (typical 1-2 secs)
 +4. Kernel loaded and started
 + Status LED off (typical 1 sec)
 +5. Starting applications (init)
 + Status LED green blinking
 +6. Start completed & applications running
 + Status LED solid green, other LEDs become active
 +
 +===== Troubleshooting =====
 +
 +1. Status LED solid orange for a long time 
 + Please contact support
 +2. Status LED solid green without prior blinking
 + Potential flash problem (CRC) -> make recovery update
  
  
  
  

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troubleshooting/recovery-update.txt · Last modified: 2023/04/13 08:44 by dodenhoeft