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In case you have a Product that seem to be defect please use our RMA Form on our Website:
http://netmodule.com/support/rma.html
Please provide the serial number of the Product.
Also be specific as possible what the symptons are:
After opening the RMA Case will give you an answer shortly how to proceed with your issue
Do not send any prodcut with opening a RMA Case and the RMA was verified by use.