RMA Procedure

In case you have a Product that seem to be defect please use our RMA Form on our Website:

http://netmodule.com/support/rma.html

Please provide the serial number of the Product.

Also be specific as possible what the symptons are:

  • What area is affected by the defect: Connectivty, Power Loss, etc.
  • Do you still have any lights on the LEDs
  • Can you still connect via Ethernet
  • If possible please provide a techsupport File of the Product
  • Do you see any mechanical Issues: Loose Screws, Big Dents etc.

After opening the RMA Case will give you an answer shortly how to proceed with your issue

Do not send anything without opening a RMA Case and the RMA was verified by use.