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faq:rma [2017/07/11 12:29] juraschek |
faq:rma [2020/02/18 19:05] juraschek |
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In case you have a Product that seem to be defect please use our RMA Form on our Website: | In case you have a Product that seem to be defect please use our RMA Form on our Website: | ||
- | http://netmodule.com/support/rma.html | + | https://www.netmodule.com/en/support/returns |
Please provide the serial number of the Product. | Please provide the serial number of the Product. | ||
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Also be specific as possible what the symptons are: | Also be specific as possible what the symptons are: | ||
- | * What are is affected by the defect: Connectivty, Power Loss | + | * What area is affected by the defect: Connectivty, Power Loss, etc. |
- | * Do you still have any signals on the LED side | + | * Do you still have any lights on the LEDs |
* Can you still connect via Ethernet | * Can you still connect via Ethernet | ||
- | * If still possible please provide a techsupport File of the Product | + | * If possible please provide a techsupport File of the Product |
* Do you see any mechanical Issues: Loose Screws, Big Dents etc. | * Do you see any mechanical Issues: Loose Screws, Big Dents etc. | ||
+ | After opening the RMA Case will give you an answer shortly how to proceed with your issue | ||
+ | **Do not send anything without opening a RMA Case and the RMA was verified by use.** |