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RMA Procedure

In case you have a Product that seem to be defect please use our RMA Form on our Website:

http://netmodule.com/support/rma.html

Please provide the serial number of the Product.

Also be specific as possible what the symptons are:

  • What are is affected by the defect: Connectivty, Power Loss
  • Do you still have any signals on the LED side
  • Can you still connect via Ethernet
  • If still possible please provide a techsupport File of the Product
  • Do you see any mechanical Issues: Loose Screws, Big Dents etc.