Differences

This shows you the differences between two versions of the page.

--- faq:rma [2014/11/26 13:52] – hess
+++ faq:rma [2017/07/11 12:29] – juraschek
@@ Line 1: / Line 1: @@
 ====== RMA Procedure ======
-Please get in touch with the support team before returning any devices. They will have a look at the tech report (yes, please provide it!), so they can decide wether the hardware or the software or nothing is broken. If the hardware needs to be replaced they will give you an RMA number.
+In case you have a Product that seem to be defect please use our RMA Form on our Website:
+http://netmodule.com/support/rma.html
+Please provide the serial number of the Product.
+Also be specific as possible what the symptons are:
+  * What are is affected by the defect: Connectivty, Power Loss
+  * Do you still have any signals on the LED side
+  * Can you still connect via Ethernet
+  * If still possible please provide a techsupport File of the Product
+  * Do you see any mechanical Issues: Loose Screws, Big Dents etc.