Differences

This shows you the differences between two versions of the page.

--- troubleshooting [2015/04/03 19:02] – hess
+++ troubleshooting [Unknown date] (current) – removed - external edit (Unknown date) 127.0.0.1
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-====== Troubleshooting ======
-===== System Log =====
-When things are not working as desired it is always a good idea to have a look into the system log. In the GUI you will find it under System > Troubleshooting > System Debugging > Log Viewer. In the console, just type ''tail-log'' which is a shortcut for ''tail -f /var/log messages''
-<konsole root>
-root@192.168.1.1: ''tail-log''
-Other things to %%look at%%:
-root@192.168.1.1: ''ifconfig'' (what are the interfaces doing? Is there an IP assigned to the relevant interface (wwan0, wlan0, lan0, tun0, etc.)
-root@192.168.1.1: ''ping 8.8.8.8'' (do we have Internet access?)
-root@192.168.1.1: ''cat /etc/resolv.conf'' (do we have DNS servers? Which ones?)
-root@192.168.1.1: ''route -n'' (what about the routes? Is there a default route? Is there a route to the OpenVPN sever?)
-root@192.168.1.1: ''tcpdump -i wwan0 -n'' (are the packets travelling as expected?)
-</konsole>
-===== Getting the Tech Report =====
-You can download the Tech Report from the Web Manager und System > Troubleshooting > Tech Support.