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--- troubleshooting:recovery-update [2018/02/14 15:47] – [Troubleshooting] juraschek
+++ troubleshooting:recovery-update [2023/04/13 08:44] (current) – [Execution] dodenhoeft
@@ Line 3: / Line 3: @@
 In some rare situation there is the need to make a recovery update.  This update procedure will lead to a complete fresh filesystem of the product afterwards.
+===== Request Recovery Images =====
+Please contact us [[https://www.netmodule.com/en/support|via the support form]] to get access to the Recovery Images
 ====== Preconditions ======
-  * You will need to have tftp server running on the IP **192.168.1.254/24** on a PC or other Network Device
+  * You will need to have tftp server running on the ** IP 192.168.1.254 Subnet: 255.255.255.0** on a PC or other Network Device
   * Connect the netModule Router with the tftp Server via Ethernet on the **Ethernet 1** Connector
   * In case you don't have a tftp server running you can use the Windows Tool [[http://tftpd32.jounin.net/ |TFTPd32]]. For Linux please consider a tftp-server like tftpd-hpa
-  * Please download and copy the recovery files: **recovery-image** and **recovery-dtb** to the root directory of your tftp server from our [[ftp://share.netmodule.com/router/public/system-software/recovery/4.0.0.100/|ftp-server]]. Please download the files according to the product your are using.
+  * Please download and copy the recovery files: **recovery-image** and **recovery-dtb** to the root directory of your tftp server.  Please download the files according to the product your are using.
+For NB1601 Products:
+  * For NB1601 HW Rev. A Please use the Folder NB1601.
+  * For NB1601 HW Reb B01 Please use the Folder NB1601B.
+[[https://www.netmodule.com/uploads/files/produkte/PCN/PCN_NB1601_20201215.pdf|See the PCN for details which HW Rev. you are using]]
+For NB800 Product: Please choose the right folder according to your Productvariant
@@ Line 18: / Line 28: @@
   - Place a tiny pin in to the reset hole and press the reset button
   - Power on the device and keep the reset button pressed
-  - Keep the reset button pressed for **aprrox. 40 sec.** until all LEDs flashed up in the **color RED**
+  - Keep the reset button pressed for **aprrox. 40 sec.** until all LEDs flashed up in the **color RED** (excluded are NB800 modules they will flash green)
   - Release the reset button now
   - The download of the files recovery-image and recovery-dtb should be visible with the tftp server log
@@ Line 32: / Line 42: @@
 {{ :troubleshooting:screenshot_-_271015_-_15_15_32.png?nolink&300 |}}
-Choose the normal software Image with the Browser Button and press the upload button to start the recovery update process. The latest software image can be found on our [[ftp://share.netmodule.com/router/public/system-software/latest/|FTP]] or on the [[documentation:start|Documentation and Downloads]] page
+Choose the normal software Image with the Browser Button and press the upload button to start the recovery update process. The latest software image can be found on our [[https://share.netmodule.com/public/system-software/latest/|FTP]] or on the [[documentation:start|Documentation and Downloads]] page

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