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| troubleshooting:recovery-update [2015/10/30 10:40] – New Recovery Image Link juraschek | troubleshooting:recovery-update [2023/04/13 08:44] (current) – [Execution] dodenhoeft | ||
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| In some rare situation there is the need to make a recovery update. | In some rare situation there is the need to make a recovery update. | ||
| + | ===== Request Recovery Images ===== | ||
| + | |||
| + | |||
| + | Please contact us [[https:// | ||
| ====== Preconditions ====== | ====== Preconditions ====== | ||
| - | * You will need to have tftp server running on the IP **192.168.1.254/24** on a PC or other Network Device | + | * You will need to have tftp server running on the ** IP 192.168.1.254 |
| * Connect the netModule Router with the tftp Server via Ethernet on the **Ethernet 1** Connector | * Connect the netModule Router with the tftp Server via Ethernet on the **Ethernet 1** Connector | ||
| * In case you don't have a tftp server running you can use the Windows Tool [[http:// | * In case you don't have a tftp server running you can use the Windows Tool [[http:// | ||
| - | * Please download and copy the recovery files: **recovery-image** and **recovery-dtb** to the root directory of your tftp server | + | * Please download and copy the recovery files: **recovery-image** and **recovery-dtb** to the root directory of your tftp server. |
| + | For NB1601 Products: | ||
| + | * For NB1601 HW Rev. A Please use the Folder NB1601. | ||
| + | * For NB1601 HW Reb B01 Please use the Folder NB1601B. | ||
| + | [[https:// | ||
| + | |||
| + | For NB800 Product: Please choose the right folder according to your Productvariant | ||
| | | ||
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| - Place a tiny pin in to the reset hole and press the reset button | - Place a tiny pin in to the reset hole and press the reset button | ||
| - Power on the device and keep the reset button pressed | - Power on the device and keep the reset button pressed | ||
| - | - Keep the reset button pressed for **aprrox. 40 sec.** until all LEDs flashed up in the **color RED** | + | - Keep the reset button pressed for **aprrox. 40 sec.** until all LEDs flashed up in the **color RED** (excluded are NB800 modules they will flash green) |
| - Release the reset button now | - Release the reset button now | ||
| - The download of the files recovery-image and recovery-dtb should be visible with the tftp server log | - The download of the files recovery-image and recovery-dtb should be visible with the tftp server log | ||
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| {{ : | {{ : | ||
| - | Choose the normal software Image with the Browser Button and press the upload button to start the recovery update process. The latest software image can be found on our [[ftp:// | + | Choose the normal software Image with the Browser Button and press the upload button to start the recovery update process. The latest software image can be found on our [[https:// |
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| - The Device will be in the factory state now | - The Device will be in the factory state now | ||
| + | ====== Boot Process ====== | ||
| + | The status LED gives indication about the start of the router. | ||
| + | When the router starts, the following steps are executed sequentially | ||
| + | |||
| + | 1. Power off | ||
| + | All LEDs off | ||
| + | 2. Powered on | ||
| + | Status LED solid orange | ||
| + | 3. U-Boot loaded | ||
| + | Status LED green solid (typical 1-2 secs) | ||
| + | 4. Kernel loaded and started | ||
| + | Status LED off (typical 1 sec) | ||
| + | 5. Starting applications (init) | ||
| + | Status LED green blinking | ||
| + | 6. Start completed & applications running | ||
| + | Status LED solid green, other LEDs become active | ||
| + | |||
| + | ===== Troubleshooting ===== | ||
| + | |||
| + | 1. Status LED solid orange for a long time | ||
| + | Please contact support | ||
| + | 2. Status LED solid green without prior blinking | ||
| + | Potential flash problem (CRC) -> make recovery update | ||