Differences
This shows you the differences between two versions of the page.
| Both sides previous revision Previous revision Next revision | Previous revision Next revision Both sides next revision | ||
|
faq:support [2017/07/11 13:37] juraschek |
faq:support [2020/04/02 07:57] leuenberger Fixed typos |
||
|---|---|---|---|
| Line 1: | Line 1: | ||
| ====== Opening a Support Ticket ====== | ====== Opening a Support Ticket ====== | ||
| - | In case you have a indivial Question or Issue with one of our Routers we are happy to help you: | + | If you have an indivial question or issue with one of our routers, we are happy to help you: |
| - | For the initial Rquest please use our Support Form: | + | For the initial request, please use our Support Form: |
| - | http://netmodule.com/support/support_request.html | + | https://www.netmodule.com/support/support-requests/router |
| - | Also be specific as possible what the symptons are: | + | Please be as specific as possible when describing the symptoms: |
| - | * What area is affected by the defect: Connectivty, Power Loss, etc. | + | * What area is affected by the defect: connectivty, power loss, etc. |
| - | * Do you still have any lights on the LEDs | + | * Describe LED status |
| * Can you still connect via Ethernet | * Can you still connect via Ethernet | ||
| - | * If possible please provide a techsupport File of the Product | + | * [[faq:create_techsupport|If possible, please provide a techsupport file of the product]] |
| - | * Please describe the peripherie in case it's affacting the issue: VPN Server, Network Hardware, etc | + | * Please describe the periphery in case it's affecting the issue: VPN server, network hardware, etc |
| - | You will get an automatic answer imidiatly and we will get in touch with you as fast as we can. | + | You will get an automatic answer immediately and we will get in touch with you as fast as we can. |