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faq:create_techsupport [2018/07/02 16:23] juraschek [How to create a Techsupport File] |
faq:create_techsupport [2022/01/04 12:48] (current) schmitt |
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| - | ====== How to create a Techsupport File ====== | + | [[http://example.com|External Link]]====== How to create a Techsupport File ====== |
| + | To retrieve a techsupport via Command Line please see [[faq:techsupportcli|Create a Techsupport file via telnet/ssh shell]] | ||
| If you want to create a initial support request or you've been asked by our support team you can download a Techsupport File from our Products via the Web Interface: | If you want to create a initial support request or you've been asked by our support team you can download a Techsupport File from our Products via the Web Interface: | ||
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| * System -> Troubleshooting -> Tech Support -> Download | * System -> Troubleshooting -> Tech Support -> Download | ||
| - | {{ :faq:create_techsupport.png?nolink |}} | + | {{ techsupport_1.png?nolink |}} |
| After a click on the download button you will see the progres Page | After a click on the download button you will see the progres Page | ||
| - | {{ :faq:create_techsupport_progress.png?nolink |}} | + | {{ :faq:techsupport_creating.png?nolink |}} |
| After that the techsupport.zip will be offered for download by your browser. | After that the techsupport.zip will be offered for download by your browser. | ||
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| - | {{ :faq:ani_techsupport.gif?nolink |}} | + | {{ :faq:techsupport_gif.gif?nolink |}} |
| ===== Why ?===== | ===== Why ?===== | ||