[[http://example.com|External Link]]
To retrieve a techsupport via Command Line please see [[faq:techsupportcli|Create a Techsupport file via telnet/ssh shell]]
If you want to create a initial support request or you've been asked by our support team you can download a Techsupport File from our Products via the Web Interface:
* System -> Troubleshooting -> Tech Support -> Download
{{ techsupport_1.png?nolink |}}
After a click on the download button you will see the progres Page
{{ :faq:techsupport_creating.png?nolink |}}
After that the techsupport.zip will be offered for download by your browser.
Check you Download folder if you don't get a save as window.
{{ :faq:techsupport_gif.gif?nolink |}}
This File is essential for a good support quality. All needed Information for a first overview and mostly all error messages are included in this file.
The Techsupport file has various helpfull informations which Includes