====== Troubleshooting ======
===== System Log =====
When things are not working as desired it is always a good idea to have a look into the system log. In the GUI you will find it under System > Troubleshooting > System Debugging > Log Viewer. In the console, just type ''tail-log'' which is a shortcut for ''tail -f /var/log messages''
<konsole root>
root@192.168.1.1: ''tail-log''
Other things to %%look at%%:
root@192.168.1.1: ''ifconfig'' (what are the interfaces doing? Is there an IP assigned to the relevant interface (wwan0, wlan0, lan0, tun0, etc.)
root@192.168.1.1: ''ping 8.8.8.8'' (do we have Internet access?)
root@192.168.1.1: ''cat /etc/resolv.conf'' (do we have DNS servers? Which ones?)
root@192.168.1.1: ''route -n'' (what about the routes? Is there a default route? Is there a route to the OpenVPN sever?)
root@192.168.1.1: ''tcpdump -i wwan0 -n'' (are the packets travelling as expected?)
</konsole>

===== Getting the Tech Support File =====
You can download the Tech Report from the Web Manager und System > Troubleshooting > Tech Support.

===== Recovery Installation =====
In some rare cases you need to perform a recovery installation of the Software. 

Please take a look on our detailed how-to on the site [[recovery-update]]