====== Opening a Support Ticket ======

If you have an indivial question or issue with one of our routers, we are happy to help you: 

For the initial request, please use our Support Form: 

https://www.netmodule.com/support/

 Please be as specific as possible when describing the symptoms:

  * What area is affected by the defect: connectivty, power loss, etc.
  * Describe LED status
  * Can you still connect via Ethernet
  * [[faq:create_techsupport|If possible, please provide a techsupport file of the product]]
  * Please describe the periphery in case it's affecting the issue: VPN server, network hardware, etc


You will get an automatic answer immediately and we will get in touch with you as fast as we can.