====== RMA Procedure ======

If you have a product that seems to be defect, please use our RMA Form on our Website: 

https://www.netmodule.com/en/support/returns

Please provide the serial number of the product. 

Please be as specific as possible when describing the symptoms: 

  * What area is affected by the defect: connectivty, power loss, etc.
  * Describe LED status 
  * Can you still connect via Ethernet
  * If possible, please provide a techsupport file of the product
  * Do you see any mechanical issues: loose screws, big dents etc.

After opening the RMA Case, we will give you an answer shortly on how to proceed with your issue

**Do not send anything without first opening a RMA Case and wait for instructions**