[[http://example.com|External Link]]====== How to create a Techsupport File ======
To retrieve a techsupport via Command Line please see [[faq:techsupportcli|Create a Techsupport file via telnet/ssh shell]]

If you want to create a initial support request or you've been asked by our support team you can download a Techsupport File from our Products via the Web Interface:

  * System -> Troubleshooting -> Tech Support -> Download 

{{ techsupport_1.png?nolink |}}

After a click on the download button you will see the progres Page

{{ :faq:techsupport_creating.png?nolink |}}

After that the techsupport.zip will be offered for download by your browser. 

Check you Download folder if you don't get a save as window.


{{ :faq:techsupport_gif.gif?nolink |}}
===== Why ?=====

This File is essential for a good support quality. All needed Information for a first overview and mostly all error messages are included in this file. 



===== What's included? =====

The Techsupport file has various helpfull informations which Includes

  * Status Values at the moment of the Creation
  * Hardware Configuration
  * Production Configuration
  * User Conficuration
  * System Log
  * Script Log
  * Kernel Log
 

===== What's with the options =====

With Exclude Secret all password, passphrase and other encoded strings will be replaced with a XXXXX

When you use enrcypt file the zip fill will be encrypted with our public PGP Key. Only NetModule can decrypt it again with the private key.