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troubleshooting:recovery-update [2015/10/27 14:06] juraschek created |
troubleshooting:recovery-update [2023/04/13 08:44] (current) dodenhoeft [Execution] |
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| In some rare situation there is the need to make a recovery update. This update procedure will lead to a complete fresh filesystem of the product afterwards. | In some rare situation there is the need to make a recovery update. This update procedure will lead to a complete fresh filesystem of the product afterwards. | ||
| + | ===== Request Recovery Images ===== | ||
| + | |||
| + | |||
| + | Please contact us [[https://www.netmodule.com/en/support|via the support form]] to get access to the Recovery Images | ||
| ====== Preconditions ====== | ====== Preconditions ====== | ||
| - | * You will need to have tftp server running on the IP **192.168.1.254/24** on a PC or other Network Device | + | * You will need to have tftp server running on the ** IP 192.168.1.254 Subnet: 255.255.255.0** on a PC or other Network Device |
| - | * Connect the netModule Router with the tftp Server via Ethernet on the Ethernet 1 Connector | + | * Connect the netModule Router with the tftp Server via Ethernet on the **Ethernet 1** Connector |
| * In case you don't have a tftp server running you can use the Windows Tool [[http://tftpd32.jounin.net/ |TFTPd32]]. For Linux please consider a tftp-server like tftpd-hpa | * In case you don't have a tftp server running you can use the Windows Tool [[http://tftpd32.jounin.net/ |TFTPd32]]. For Linux please consider a tftp-server like tftpd-hpa | ||
| - | * Please download and copy the recovery files: **recovery-image** and **recovery-dtb** to the root directory of your tftp server from our [[ftp://share.netmodule.com/router/public/system-software/recovery/3.7.0.100/|ftp-server]]. Please download the files according to the product your are using. | + | * Please download and copy the recovery files: **recovery-image** and **recovery-dtb** to the root directory of your tftp server. Please download the files according to the product your are using. |
| + | For NB1601 Products: | ||
| + | * For NB1601 HW Rev. A Please use the Folder NB1601. | ||
| + | * For NB1601 HW Reb B01 Please use the Folder NB1601B. | ||
| + | |||
| + | [[https://www.netmodule.com/uploads/files/produkte/PCN/PCN_NB1601_20201215.pdf|See the PCN for details which HW Rev. you are using]] | ||
| + | |||
| + | For NB800 Product: Please choose the right folder according to your Productvariant | ||
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| - Place a tiny pin in to the reset hole and press the reset button | - Place a tiny pin in to the reset hole and press the reset button | ||
| - Power on the device and keep the reset button pressed | - Power on the device and keep the reset button pressed | ||
| - | - Keep the reset button pressed for aprrox. 40 sec. until all LEDs flashed up in the color RED | + | - Keep the reset button pressed for **aprrox. 40 sec.** until all LEDs flashed up in the **color RED** (excluded are NB800 modules they will flash green) |
| - Release the reset button now | - Release the reset button now | ||
| - The download of the files recovery-image and recovery-dtb should be visible with the tftp server log | - The download of the files recovery-image and recovery-dtb should be visible with the tftp server log | ||
| + | - The recovery image will be booted now. | ||
| ====== Update Process ====== | ====== Update Process ====== | ||
| + | Please visit the IP http://192.168.1.1 with your webbrowser. | ||
| + | There will be the system recovery update screen: | ||
| + | |||
| + | {{ :troubleshooting:screenshot_-_271015_-_15_15_32.png?nolink&300 |}} | ||
| + | |||
| + | Choose the normal software Image with the Browser Button and press the upload button to start the recovery update process. The latest software image can be found on our [[https://share.netmodule.com/public/system-software/latest/|FTP]] or on the [[documentation:start|Documentation and Downloads]] page | ||
| ====== Final Steps ====== | ====== Final Steps ====== | ||
| + | - Power off you device | ||
| + | - Place a tiny pin in to the reset hole and press the reset button | ||
| + | - Power on the device and keep the reset button pressed | ||
| + | - Keep the reset button pressed for **aprrox. 10 sec.** until all LEDs flashed up in the **color GREEN** | ||
| + | - The Device will be in the factory state now | ||
| + | |||
| + | ====== Boot Process ====== | ||
| + | The status LED gives indication about the start of the router. | ||
| + | When the router starts, the following steps are executed sequentially | ||
| + | |||
| + | 1. Power off | ||
| + | All LEDs off | ||
| + | 2. Powered on | ||
| + | Status LED solid orange | ||
| + | 3. U-Boot loaded | ||
| + | Status LED green solid (typical 1-2 secs) | ||
| + | 4. Kernel loaded and started | ||
| + | Status LED off (typical 1 sec) | ||
| + | 5. Starting applications (init) | ||
| + | Status LED green blinking | ||
| + | 6. Start completed & applications running | ||
| + | Status LED solid green, other LEDs become active | ||
| + | ===== Troubleshooting ===== | ||
| + | 1. Status LED solid orange for a long time | ||
| + | Please contact support | ||
| + | 2. Status LED solid green without prior blinking | ||
| + | Potential flash problem (CRC) -> make recovery update | ||