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faq:techsupportcli [2017/10/23 07:19] juraschek |
faq:techsupportcli [2017/11/14 19:38] (current) juraschek |
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| - | ===== Loggin with ssh or telnet ===== | + | ===== Login with ssh or telnet ===== |
| - | If one with the programm ssh in the router wants to log. Can you do with this command. After entering the password you are in the console of the router. | + | Please login with ssh or telnet with the username "root" and your admin password. |
| <konsole> | <konsole> | ||
| Line 39: | Line 39: | ||
| ===== Create a Techsupport file ===== | ===== Create a Techsupport file ===== | ||
| - | If you can not create the Techsupport over the surface more or no surface is allowed on the router. Can be accessed via a serial or ssh access to the router to create a Techsupport manually. | + | If you want to create the Techsupport file from the command line you can do as follows |
| - | In the subdirectory „/usr/local/sbin/www-scripts/maintenance/“ you can use the „createTechFile“ command to create a „techsupport.zip“ form the router. | + | In the subdirectory „/usr/local/sbin/www-scripts/maintenance/“ you can use the „createTechFile“ command to create a „techsupport.zip“. |
| - | The whole command in one: | + | The whole command: |
| - | <code> /usr/local/sbin/www-scripts/maintenance/createTechFile </code> | + | <code>/usr/local/sbin/www-scripts/maintenance/createTechFile </code> |
| - | If the command has been executed, the „techsupport.zip“ is founf under the subdirectory „/home/www-data/generated/“. | + | If the command has been executed, the „techsupport.zip“ is found in the subdirectory „/home/www-data/generated/“. |
| - | With the command you can leave the file ads: | + | You can check if the file was created with: |
| - | <code> ls -lha /home/www-data/generated/techsupport.zip </code> | + | <code>ls -lha /home/www-data/generated/techsupport.zip </code> |
| If you want to transfer a file from the router to the computer with scp. You must enter this command. | If you want to transfer a file from the router to the computer with scp. You must enter this command. | ||
| - | <code> scp /home/www-data/generated/techsupport.zip user@remotehost:/tmp/ </code> | + | <code>scp /home/www-data/generated/techsupport.zip user@remotehost:/tmp/ </code> |
| - | ===== Techsupport per mail sends ===== | + | ===== Techsupport via e-mail ===== |
| - | If you want to send Techsupport via mail, am e-mail client must be set up. This can be done in the webinterface under the tab “SERVICES“ sub-point „E-mail“. | + | If you want to send the Techsupportfile via mail, am e-mail client must be set up. This can be done in the webinterface under the tab “SERVICES“ sub-point „E-mail“. |
| {{:faq:mail_1.png?direct&900|}} | {{:faq:mail_1.png?direct&900|}} | ||
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| Under the Encryption option, select the tls option. | Under the Encryption option, select the tls option. | ||
| - | Last but not least for the mailbox“username“ and „password“. | + | Last but not least for the mailbox “username“ and "password“. |
| The settings can be confirmed with the „Apply“ button. | The settings can be confirmed with the „Apply“ button. | ||