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faq:techsupportcli [2017/10/23 09:19]
juraschek
faq:techsupportcli [2017/11/14 20:38] (current)
juraschek
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-===== Loggin ​with ssh or telnet =====+===== Login with ssh or telnet =====
  
  
-If one with the programm ​ssh in the router wants to log. Can you do with this command. After entering ​the password ​you are in the console of the router.+Please login with ssh or telnet ​with the username "​root"​ and your admin password.
  
 <​konsole>​ <​konsole>​
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 ===== Create a Techsupport file ===== ===== Create a Techsupport file =====
  
-If you can not create the Techsupport ​over the surface more or no surface is allowed on the router. Can be accessed via a serial or ssh access to the router to create a Techsupport manually.+If you want to create the Techsupport ​file from the command line you can do as follows
  
-In the subdirectory „/​usr/​local/​sbin/​www-scripts/​maintenance/​“ you can use the „createTechFile“ command to create a „techsupport.zip“ ​form the router.+In the subdirectory „/​usr/​local/​sbin/​www-scripts/​maintenance/​“ you can use the „createTechFile“ command to create a „techsupport.zip“.
  
-The whole command ​in one:+The whole command:
  
-<​code>​  /​usr/​local/​sbin/​www-scripts/​maintenance/​createTechFile </​code> ​+<​code>/​usr/​local/​sbin/​www-scripts/​maintenance/​createTechFile </​code> ​
  
-If the command has been executed, the „techsupport.zip“ is founf under the subdirectory „/​home/​www-data/​generated/​“.+If the command has been executed, the „techsupport.zip“ is found in the subdirectory „/​home/​www-data/​generated/​“.
  
-With the command you can leave the file ads:+You can check if the file was created with:
  
-<​code>​   ls -lha /​home/​www-data/​generated/​techsupport.zip ​ </​code> ​+<​code>​ls -lha /​home/​www-data/​generated/​techsupport.zip ​ </​code> ​
  
  
 If you want to transfer a file from the router to the computer with scp. You must enter this command. If you want to transfer a file from the router to the computer with scp. You must enter this command.
  
-<​code> ​        ​scp /​home/​www-data/​generated/​techsupport.zip user@remotehost:/​tmp/​ </​code> ​+<​code>​scp /​home/​www-data/​generated/​techsupport.zip user@remotehost:/​tmp/​ </​code> ​
  
  
  
  
-===== Techsupport ​per mail sends =====+===== Techsupport ​via e-mail  =====
  
-If you want to send Techsupport ​via mail, am e-mail client must be set up. This can be done in the webinterface under the tab “SERVICES“ sub-point „E-mail“.+If you want to send the Techsupportfile ​via mail, am e-mail client must be set up. This can be done in the webinterface under the tab “SERVICES“ sub-point „E-mail“.
  
 {{:​faq:​mail_1.png?​direct&​900|}} {{:​faq:​mail_1.png?​direct&​900|}}
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 Under the Encryption option, select the tls option. Under the Encryption option, select the tls option.
  
-Last but not least for the mailbox“username“ and password“.+Last but not least for the mailbox “username“ and "password“.
  
 The settings can be confirmed with the „Apply“ button. The settings can be confirmed with the „Apply“ button.