Differences
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faq:support [2017/07/11 13:32] juraschek created |
faq:support [2020/02/18 19:06] juraschek |
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| For the initial Rquest please use our Support Form: | For the initial Rquest please use our Support Form: | ||
| - | http://netmodule.com/support/support_request.html | + | https://www.netmodule.com/support/support-requests/router |
| Also be specific as possible what the symptons are: | Also be specific as possible what the symptons are: | ||
| * What area is affected by the defect: Connectivty, Power Loss, etc. | * What area is affected by the defect: Connectivty, Power Loss, etc. | ||
| - | * Do you still have any lights on the LEDs | + | * Do you have any lights on the LEDs |
| * Can you still connect via Ethernet | * Can you still connect via Ethernet | ||
| - | * If possible please provide a techsupport File of the Product | + | * [[faq:create_techsupport|If possible please provide a techsupport File of the Product]] |
| * Please describe the peripherie in case it's affacting the issue: VPN Server, Network Hardware, etc | * Please describe the peripherie in case it's affacting the issue: VPN Server, Network Hardware, etc | ||
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| + | You will get an automatic answer imidiatly and we will get in touch with you as fast as we can. | ||
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