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faq:support [2017/07/11 13:37] – juraschekfaq:support [2020/04/02 07:57] – Fixed typos leuenberger
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 ====== Opening a Support Ticket ====== ====== Opening a Support Ticket ======
  
-In case you have a indivial Question or Issue with one of our Routers we are happy to help you: +If you have an indivial question or issue with one of our routers, we are happy to help you: 
  
-For the initial Rquest please use our Support Form: +For the initial request, please use our Support Form: 
  
-http://netmodule.com/support/support_request.html+https://www.netmodule.com/support/support-requests/router
  
- Also be specific as possible what the symptons are:+ Please be as specific as possible when describing the symptoms:
  
-  * What area is affected by the defect: Connectivty, Power Loss, etc. +  * What area is affected by the defect: connectivty, power loss, etc. 
-  * Do you still have any lights on the LEDs+  * Describe LED status
   * Can you still connect via Ethernet   * Can you still connect via Ethernet
-  * If possible please provide a techsupport File of the Product +  * [[faq:create_techsupport|If possible, please provide a techsupport file of the product]] 
-  * Please describe the peripherie in case it's affacting the issue: VPN Server, Network Hardware, etc+  * Please describe the periphery in case it's affecting the issue: VPN server, network hardware, etc
  
  
-You will get an automatic answer imidiatly and we will get in touch with you as fast as we can.+You will get an automatic answer immediately and we will get in touch with you as fast as we can.
  
  
  

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faq/support.txt · Last modified: 2023/10/03 09:46 by fricker