Opening a Support Ticket

In case you have a indivial Question or Issue with one of our Routers we are happy to help you:

For the initial Rquest please use our Support Form:

http://netmodule.com/support/support_request.html

Also be specific as possible what the symptons are:

  • What area is affected by the defect: Connectivty, Power Loss, etc.
  • Do you still have any lights on the LEDs
  • Can you still connect via Ethernet
  • Please describe the peripherie in case it's affacting the issue: VPN Server, Network Hardware, etc

You will get an automatic answer imidiatly and we will get in touch with you as fast as we can.