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faq:rma [2017/07/11 12:29] juraschek |
faq:rma [2020/04/02 08:10] (current) leuenberger Fixed typos |
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| ====== RMA Procedure ====== | ====== RMA Procedure ====== | ||
| - | In case you have a Product that seem to be defect please use our RMA Form on our Website: | + | If you have a product that seems to be defect, please use our RMA Form on our Website: |
| - | http://netmodule.com/support/rma.html | + | https://www.netmodule.com/en/support/returns |
| + | Please provide the serial number of the product. | ||
| - | Please provide the serial number of the Product. | + | Please be as specific as possible when describing the symptoms: |
| - | Also be specific as possible what the symptons are: | + | * What area is affected by the defect: connectivty, power loss, etc. |
| - | + | * Describe LED status | |
| - | * What are is affected by the defect: Connectivty, Power Loss | + | |
| - | * Do you still have any signals on the LED side | + | |
| * Can you still connect via Ethernet | * Can you still connect via Ethernet | ||
| - | * If still possible please provide a techsupport File of the Product | + | * If possible, please provide a techsupport file of the product |
| - | * Do you see any mechanical Issues: Loose Screws, Big Dents etc. | + | * Do you see any mechanical issues: loose screws, big dents etc. |
| + | After opening the RMA Case, we will give you an answer shortly on how to proceed with your issue | ||
| + | **Do not send anything without first opening a RMA Case and wait for instructions** | ||