Differences
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| Both sides previous revision Previous revision Next revision | Previous revision Next revision Both sides next revision | ||
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faq:rma [2017/07/11 12:29] juraschek |
faq:rma [2017/07/11 14:11] juraschek |
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| http://netmodule.com/support/rma.html | http://netmodule.com/support/rma.html | ||
| - | |||
| Please provide the serial number of the Product. | Please provide the serial number of the Product. | ||
| Line 10: | Line 9: | ||
| Also be specific as possible what the symptons are: | Also be specific as possible what the symptons are: | ||
| - | * What are is affected by the defect: Connectivty, Power Loss | + | * What area is affected by the defect: Connectivty, Power Loss, etc. |
| - | * Do you still have any signals on the LED side | + | * Do you still have any lights on the LEDs |
| * Can you still connect via Ethernet | * Can you still connect via Ethernet | ||
| - | * If still possible please provide a techsupport File of the Product | + | * If possible please provide a techsupport File of the Product |
| * Do you see any mechanical Issues: Loose Screws, Big Dents etc. | * Do you see any mechanical Issues: Loose Screws, Big Dents etc. | ||
| + | After opening the RMA Case will give you an answer shortly how to proceed with your issue | ||
| + | **Do not send anything without opening a RMA Case and the RMA was verified by use.** | ||