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faq:rma [2014/11/26 13:52] hess |
faq:rma [2020/02/18 19:05] juraschek |
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| ====== RMA Procedure ====== | ====== RMA Procedure ====== | ||
| - | Please get in touch with the support team before returning any devices. They will have a look at the tech report (yes, please provide it!), so they can decide wether the hardware or the software or nothing is broken. If the hardware needs to be replaced they will give you an RMA number. | ||
| + | In case you have a Product that seem to be defect please use our RMA Form on our Website: | ||
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| + | https://www.netmodule.com/en/support/returns | ||
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| + | Please provide the serial number of the Product. | ||
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| + | Also be specific as possible what the symptons are: | ||
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| + | * What area is affected by the defect: Connectivty, Power Loss, etc. | ||
| + | * Do you still have any lights on the LEDs | ||
| + | * Can you still connect via Ethernet | ||
| + | * If possible please provide a techsupport File of the Product | ||
| + | * Do you see any mechanical Issues: Loose Screws, Big Dents etc. | ||
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| + | After opening the RMA Case will give you an answer shortly how to proceed with your issue | ||
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| + | **Do not send anything without opening a RMA Case and the RMA was verified by use.** | ||