Differences
This shows you the differences between two versions of the page.
| Both sides previous revision Previous revision Next revision | Previous revision Last revision Both sides next revision | ||
|
faq:create_techsupport [2018/07/02 15:51] juraschek [What's includeded?] |
faq:create_techsupport [2021/11/29 10:37] schmitt |
||
|---|---|---|---|
| Line 1: | Line 1: | ||
| - | ====== How to create a Techsupport File ====== | + | [[http://example.com|External Link]]====== How to create a Techsupport File ====== |
| + | To retrieve a techsupport via Command Line please see [[faq:techsupportcli|Create a Techsupport file via telnet/ssh shell]] | ||
| If you want to create a initial support request or you've been asked by our support team you can download a Techsupport File from our Products via the Web Interface: | If you want to create a initial support request or you've been asked by our support team you can download a Techsupport File from our Products via the Web Interface: | ||
| Line 5: | Line 6: | ||
| * System -> Troubleshooting -> Tech Support -> Download | * System -> Troubleshooting -> Tech Support -> Download | ||
| - | {{ :faq:create_techsupport.png?nolink |}} | + | {{ techsupport_1.png?nolink |}} |
| After a click on the download button you will see the progres Page | After a click on the download button you will see the progres Page | ||
| - | {{ :faq:create_techsupport_progress.png?nolink |}} | + | {{ :faq:techsupport_creating.png?nolink |}} |
| After that the techsupport.zip will be offered for download by your browser. | After that the techsupport.zip will be offered for download by your browser. | ||
| Line 15: | Line 16: | ||
| Check you Download folder if you don't get a save as window. | Check you Download folder if you don't get a save as window. | ||
| + | |||
| + | {{ :faq:ani_techsupport.gif?nolink |}} | ||
| ===== Why ?===== | ===== Why ?===== | ||