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connectivity-suite:frequently-asked-questions [2021/07/21 08:48] voegeliconnectivity-suite:frequently-asked-questions [2021/11/25 14:24] voegeli
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 **How many devices can be connected to the Connectivity Suite?**\\ **How many devices can be connected to the Connectivity Suite?**\\
-How many device can be connected depends on the system resources. This is explained in the instruction manual which can be downloaded from  https://connectivity-suite-user-manual.readthedocs.io/en/stable/+How many device can be connected depends on the system resources. This is explained in the instruction manual which can be downloaded from  https://connectivity-suite-user-manual.readthedocs.io
  
 **Does the Connectivity Suite supports third party routers?**\\ **Does the Connectivity Suite supports third party routers?**\\
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 **What does the Connectivity Suite costs?**\\ **What does the Connectivity Suite costs?**\\
-The cost are depending on the number of devices connected. The Connectivity Suite is based on SLA with annual fees. Please contact [[sales@netmodule.com|sales@netmodule.com]] for further information.+The price depends on licence fees which vary based on the number of connected devicesHowever Future bug fixes and releases are also included in the price. Please contact [[sales@netmodule.com|sales@netmodule.com]] for further information.
  
-**Can access my End Devices?**\\ +**What support do get?**\\ 
-The Connectivity Suite provides a service access to directly access devices in the Tenant or Home network. However it's not possible at the moment to access end devices directly.+All customers receive 2nd and 3rd level support which is included in the license cost of the Connectivity Suite.
  
 **What is the difference between a Cloud Router and the Connectivity Suite ?**\\ **What is the difference between a Cloud Router and the Connectivity Suite ?**\\